Direct Energy Announces New Agreement With CEP Local 975

Toronto, ON (May 2nd 2012) - Direct Energy is pleased to announce a new three-year collective agreement has been ratified by members of the Communications, Energy and Paperworkers Union of Canada (CEP) Local 975. The support shown by employees to accept the deal marks the successful conclusion to eleven months of discussions with CEP 975.

"Today is a terrific day for everyone at Direct Energy. We have reached a fair and reasonable agreement that ensures our continued ability to deliver excellent service for our customers, while being able to offer long-term career opportunities for our employees, and maximizing growth opportunities for the company," said Rob Comstock, Senior Vice President, Canadian Home and Business Services.

The deal covers more than 500 Direct Energy Home Services employees in Ontario, including clerical and operational employees and technicians providing plumbing, water heater, heating, ventilation and air conditioning services.

"This agreement is a significant milestone for our employees at Direct Energy, enabling growth while offering a highly responsive, highly competitive, value for money service," said Comstock.

About Direct Energy

Direct Energy is North America's largest energy and energy-related services providers with over 6 million residential and commercial customer relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies, Direct Energy operates in 46 states plus DC and 10 provinces in Canada.

For further information, please contact:

Anne-Julie Gratton
Public Relations
Direct Energy
1-416-605-2396
AJ.gratton@directernergy.com

Lisa Frizzell
Public Relations
Direct Energy
1-416-590-3210
Lisa.Frizzell@directenergy.com