Direct Energy Launches Redesigned Website

Enhanced, Customer Friendly Site is the First of Several Upcoming Digital Initiatives to Be Unveiled

Houston, TX (July 11, 2013) - Direct Energy has launched its new, redesigned website, which significantly enhances the customer's online experience. The new website went live on Monday, June 10, and the developers and designers have spent the last two weeks perfecting the website for use by current and potential customers. In particular, customers will find that the new site has a fresh look and feel with easier and more intuitive navigation and information more accessible. With Direct Energy operating in 46 U.S. states and ten Canadian provinces, the new website design transitions customers from a state to local perspective as they shop for products in electricity, natural gas, and home services specific for their market with fewer clicks to get to rates. Customers will also notice improved and integrated social media interaction on Facebook and Twitter. Additionally, Direct Energy customers will gain from new content being uploaded frequently.

"The newly redesigned website changes the way we will be able to market our innovative products and provide choice to current and potential customers across all of our lines of business," said Monte Beck, chief marketing officer for Direct Energy. "Besides improved branding for the company and increased visibility for Direct Energy Services, the site provides one scalable platform for all company brands and cross-sell opportunities."

The newly redesigned website also delivers improved search engine optimization compared to the previous site, which is important in order to help customers find the information they need and want from the web. Customers will notice geo-targeting on the website that can anticipate and target information that will be most pertinent to them based on their location. A site map that is simpler to use and that has been enriched and enhanced with the customer in mind is also part of the new site.

"The digital team has worked countless hours on this project for many months. Their work is already paying off for the company and reducing our information systems costs," added Beck.

Customers and other website users can send an email containing feedback and questions about Direct Energy's new website to OnlineFeedback@directenergy.com.

In the next six to eight months, Direct Energy plans to add new digital-based customer benefits including a mobile website and application that allow current and potential customers to retrieve information anytime and anywhere. Customers should also expect to see a more robust and easier to use online account management system and enrollment process.

About Direct Energy

Direct Energy is one of North America's largest energy and energy-related services providers with more than 6 million residential and commercial customer relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE:CNA), one of the world's leading integrated energy companies, Direct Energy operates in 46 U.S. states plus the District of Columbia and 10 provinces in Canada.

For further information, please contact:

Micah Hirschfield
Direct Energy
713-877-3805 office
281-908-6597 mobile
Micah.Hirschfield@DirectEnergy.com