Direct Energy Supports Fort McMurray

Updated May 6, 2016

May 4, 2016 - Direct Energy has an unwavering commitment to Alberta, and stands by the residents of Fort McMurray and area during this devastating time. We extend our deepest sympathies to those impacted by the wildfires, and our gratitude to the emergency response workers from across Canada who have come to help.

We want to assure our customers in the Fort McMurray area that they have our enduring support.

Direct Energy is making an initial donation of $100,000 to the Canadian Red Cross to support the immediate relief effort in the Fort McMurray area, and will continue working with our customers and the community in the months to come.

As Albertans, we are here for each other and we commit that our actions will be guided by the best interests of the residents of Fort McMurray.

For evacuated customers, Direct Energy has:

• Suspended all billing and collections activity
• Waived all late payment fees during this time

Should any residential or business customers in Fort McMurray have any immediate questions or concerns, please contact us at:

Direct Energy regulated customers: 1-866-420-3174
Direct Energy competitive customers: 1-866-374-6299
Direct Energy business customers: 1-866-867-8167

About Direct Energy:

Direct Energy is a leading energy and energy-related services provider with nearly five million residential and commercial customers in North America. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies, Direct Energy operates in 50 U.S. states plus the District of Columbia and 10 provinces in Canada. To learn more about Direct Energy, please visit www.directenergy.com.

For further information, please contact:
Wendy Tynan
Manager, Public Affairs - Canada
403.861.6645
wendy.tynan@directenergy.com