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Direct Energy Supports Customers, Communities and Frontliners through COVID-19

Direct Energy®, one of the largest energy and energy-related services providers in North America, has created new programs to support customers, communities and those working on the front lines of the COVID-19 pandemic.


“As we have seen the virus escalate and impact North America, we are proud to support our customers, communities and employees during this time,” said Bruce Stewart, President of Direct Energy. "These are unprecedented times, and no one should have to go it alone. Now more than ever we are committed to helping those around us where we can. We’re all in this together." 


This year Direct Energy donated $600,000 to the company’s Neighbor-to-Neighbor program, that helps Texans pay their electricity bills. In January, Direct Energy donated $500,000 to the fund, and when the pandemic started, contributed an additional $100,000 to provide even more support to those in need.  


During May, Direct Energy has pledged to donate $10 for new customers who join the Direct Energy family. For Texans that join, the funds will be donated to the Neighbor-to-Neighbor program, and for those in other states, the donations will support Children’s Miracle Network Hospitals.


Direct Energy has a long-standing relationship with Children’s Miracle Network Hospitals® (CMN Hospitals) and has donated more than $5 million to network hospitals and employees have volunteered numerous hours at local hospitals. In response to the pandemic, CMN Hospitals developed a COVID-19 Impact Fund to help those affected by the disease. Direct Energy will match any donations made by customers this month to CMN Hospital’s COVID-19 Impact Fund, up to $25,000. Learn more about our partnership with CMN Hospitals and how to donate here.


Beyond these programs, Direct Energy sister-companies, Home Warranty of America and Airtron, have continued to service thousands of customers throughout the pandemic.

Direct Energy is one of North America’s largest retail providers of electricity, natural gas and energy-related services to over three million homes and business. It is part of Centrica plc (LSE: CNA), a leading international energy services and solutions provider that is founded on a 200-year heritage of serving people. Direct Energy, its subsidiaries and/or affiliates, operate in 50 U.S. states plus the District of Columbia and 8 provinces in Canada. We are focused on satisfying the changing needs of our customers, enabling them to transition to a lower carbon future. Our aim is to reduce emissions in line with Paris goals by 2030 and develop a path to net zero by 2050.

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